Terms of Service

1. Acceptance of Terms

By accessing websitewave.com, submitting a lead form, signing a proposal, or engaging us for services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, please do not use our site or services.

2. Services We Provide

WebsiteWave offers custom website design and development, AI-assisted content creation, programmatic SEO page generation, hosting, and ongoing maintenance. The scope and deliverables for each engagement are set out in a signed proposal or statement of work. Nothing on this site constitutes a binding offer until a proposal is signed by both parties.

3. Pricing and Payments

Pricing is quoted in United States dollars unless otherwise noted. Unless your proposal states otherwise:

• A 50% deposit is required before work begins on custom website projects.
• The remaining balance is due on project delivery or on a milestone schedule defined in your proposal.
• Monthly plans are billed in advance. Subscriptions renew automatically until cancelled.
• Invoices not paid within 15 days may accrue a late fee of 1.5% per month or the maximum permitted by law, whichever is lower.
• Taxes, third-party fees (domains, premium plugins, hosting overages), and chargebacks are your responsibility unless included in the proposal.

Deposits are non-refundable once work has begun. We will prorate refunds only where required by law.

4. Intellectual Property

On full payment of all fees due, you receive a perpetual, worldwide, non-exclusive license to the final deliverables produced for you under the signed proposal. We retain ownership of:

• Pre-existing tools, frameworks, code libraries, templates, and know-how used to build the deliverables.
• The underlying systems, models, prompts, and processes that power our AI-assisted workflows.
• Any portfolio and case-study rights to showcase the work (subject to any confidentiality agreed in writing).

Third-party assets such as stock photography, fonts, plugins, or APIs are licensed to you under their respective terms, and you are responsible for continuing any paid subscriptions required to use them.

5. Client Responsibilities

To keep your project on track, you agree to:

• Provide accurate content, brand assets, and feedback in a timely manner.
• Designate a single point of contact empowered to approve scope, design, and content decisions.
• Grant the access we need (domain, hosting, email, analytics, third-party accounts) and promptly revoke it at project end if you choose.
• Ensure that any material you supply is owned by you or properly licensed and does not infringe another party’s rights.
• Comply with all laws that apply to your business, including those governing marketing, accessibility, and privacy.

Delays caused by missing approvals or content may push back delivery dates and, for projects scoped as fixed-fee, may incur additional fees.

6. Revisions and Scope Changes

Each proposal defines the number of revision rounds included. Work that falls outside the agreed scope will be quoted as a change order and is subject to written approval before it begins.

7. Hosting and Maintenance

If you subscribe to a hosting or maintenance plan, we target 99.9% monthly uptime excluding scheduled maintenance and events outside our control. We maintain regular backups and security updates as described in the plan. We are not responsible for damages caused by third-party outages, code you modify or deploy yourself, or security incidents originating from compromised credentials on your side.

8. Warranties and Disclaimers

We warrant that the services will be performed in a professional and workmanlike manner. Beyond that, services and deliverables are provided “as is” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific search engine rankings, traffic, conversion rates, or revenue outcomes.

9. Limitation of Liability

To the maximum extent permitted by law, in no event will WebsiteWave, its owners, employees, or contractors be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill, even if advised of the possibility of such damages. Our total aggregate liability for any claim arising out of or related to our services will not exceed the fees you paid us in the three (3) months preceding the event giving rise to the claim.

10. Indemnification

You agree to defend, indemnify, and hold us harmless from any claims, damages, losses, or expenses (including reasonable attorneys’ fees) arising from (a) content or materials you supply, (b) your use of the deliverables in violation of these terms or applicable law, or (c) your breach of these terms.

11. Confidentiality

Each party agrees to protect the other’s non-public business information disclosed during the engagement and to use it only for purposes of the engagement. This obligation continues for two (2) years after the engagement ends.

12. Termination

Either party may terminate an engagement for material breach if the breach is not cured within 15 days of written notice. Subscription plans can be cancelled with 30 days’ written notice; fees already paid are non-refundable except where required by law. Upon termination, you remain responsible for fees earned through the effective date of termination, and we will deliver the work-in-progress on receipt of final payment.

13. Governing Law

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict of laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

14. Dispute Resolution

We try to resolve issues directly. If that fails, the parties agree to first attempt resolution through good-faith negotiation. If the dispute is not resolved within 30 days, the parties agree to binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, held in Delaware, with one arbitrator, and in the English language. Judgment on the award may be entered in any court of competent jurisdiction. Either party may still seek equitable relief in court to protect intellectual property or confidential information. Claims may only be brought in an individual capacity, not as a class or representative action.

15. Changes to These Terms

We may update these terms from time to time. Updated terms take effect on the date posted. Continued use of our services after an update constitutes acceptance of the revised terms. We will notify active clients by email when we make material changes.

16. Contact

Questions about these terms can be sent to hello@websitewave.com.